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SHEET 10Refund Policy

Refund & Cancellation Policy

BizzyRoad provides planning and document tools, financial calculators and export tools. Because our platform activates immediate computing resources and enables export generation upon subscription, our refund policy balances founder flexibility with the operational and cloud compute expenses incurred.

BILLING & REFUND SPECIFICATION
LAST UPDATED: SEPTEMBER 15, 2026·STATIC PLAY HOLDINGS LLC
Self-Serve Subscription Management via Stripe

You have full direct control over your subscription at all times. You do not need to call support or submit a ticket to cancel. Simply navigate to Account Settings → Billing and click Manage in Stripe to modify or cancel your subscription instantly.

Related Policies:Terms of Service →·Privacy Policy →·support@bizzyroad.com

1. General Principles

All subscription payments and invoices are processed securely through our PCI-DSS Level 1 certified payment processor, Stripe, Inc. Subscriptions provide immediate digital access to flight-deck instruments, financial recalculation engines, scenario calculators, PDF/PPTX export pipelines, and investor communication systems.

2. Monthly Subscriptions

  • Billing & Renewal: Monthly subscriptions (Pro, Power and BYOK) are billed in advance on your initial signup date and automatically renew each month on your billing anniversary date.
  • Cancellation Anytime: You may cancel your monthly plan at any time through the self-serve Stripe Customer Portal. Upon cancellation, your account retains full active subscription privileges until the end of the current monthly billing period.
  • No Partial-Month Refunds on Cancellation: Because compute resources, server capacity, and feature access are provisioned immediately, cancelling does not refund partial months or unused days once a monthly billing cycle has begun. Switching plans is different (Terms §5): an upgrade bills the prorated difference immediately, and a downgrade takes effect at the end of the period you have paid for.

3. Annual Subscriptions

Annual subscriptions offer substantial savings (“2 Months Free” commitment pricing) in exchange for a 12-month service commitment, billed in full upfront at the time of purchase.

7-Day Initial Satisfaction Review Window:

If you purchase a new annual subscription and determine within seven (7) calendar days of the initial purchase transaction that BizzyRoad does not meet your business requirements, you may request a full refund of your annual subscription fee, subject to the following fair-use conditions:

  • The refund request must be submitted within seven (7) days of the initial transaction timestamp, through the support form or by email to support@bizzyroad.com.
  • Fair Compute Deduction: If you have generated or downloaded more than three (3) pitch deck or report export bundles (.pptx or .pdf) during the 7-day period, a nominal compute and rendering fee of $25.00 USD will be deducted from the refunded balance.

After Seven Days: After the initial 7-day review period has elapsed, annual subscriptions are non-refundable. If you cancel an annual plan after seven days, cancellation will prevent future annual renewals, and you will retain access to your workspace for the remainder of the 12-month paid commitment term.

4. Metered Compute Allocations

One-time metered compute allocations, API token credits, and individual paid session runs (such as AI stress-test audits, AI Council sessions, or native PPTX compiles) are non-refundable once the computing job or generation process has executed.

5. Exceptional Circumstances & Billing Errors

We evaluate refund requests fairly in exceptional situations:

  • Duplicate Charges: If an inadvertent technical error or network double-click results in duplicate Stripe charges on your account, we will immediately refund the duplicate transaction in full upon notice.
  • Extended Service Outages: If the Platform experiences a verified, continuous service outage exceeding forty-eight (48) consecutive hours attributable directly to our infrastructure, an affected subscriber may request a prorated credit toward their next renewal invoice.

6. Chargebacks & Payment Disputes

We are committed to resolving billing inquiries cooperatively and swiftly. Before filing a formal payment dispute or chargeback with your credit card issuing bank or payment network, please contact our team at support@bizzyroad.com.

Initiating an unfounded chargeback without prior communication may result in immediate suspension or termination of your account, revocation of active share tokens, and forfeiture of access to saved scenario models.

7. How to Manage or Cancel Your Subscription

  1. Sign in to your BizzyRoad workspace at bizzyroad.com.
  2. Navigate to Account Settings → Billing & Plans.
  3. Select Manage in Stripe to open the secure Stripe Customer Portal.
  4. Click Cancel Plan. Your cancellation is confirmed immediately, and no further renewal charges will occur.

8. Contact Information

Static Play Holdings LLC

Attn: Billing & Customer Operations

Email: support@bizzyroad.com · or the support form

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